Privacy
Policy

Your privacy is fundamental to our business. This policy explains how Hauling Ace LLC collects, uses, and protects your personal information.

Last Updated: December 15, 2024

Our Commitment to Privacy

At Hauling Ace LLC, we understand that your personal and business information is valuable and sensitive. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are committed to maintaining the highest standards of privacy protection and transparency. This policy applies to all information collected through our website, mobile applications, email communications, and direct interactions with our team.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect
  • Personal identification information (name, email, phone number, address)
  • Business information (company name, equipment details, project specifications)
  • Location data when using our tracking services
  • Communication records (emails, phone calls, chat logs)
  • Website usage data (cookies, page views, session information)
  • Payment and billing information (processed securely through third-party providers)
How We Use Your Information
  • Provide and improve our hauling services
  • Communicate about your shipments and service updates
  • Process payments and maintain billing records
  • Comply with legal and regulatory requirements
  • Enhance website functionality and user experience
  • Send marketing communications (with your consent)
Information Protection
  • Industry-standard encryption for all data transmission
  • Secure servers with multi-factor authentication
  • Regular security audits and vulnerability assessments
  • Limited access controls - only authorized personnel
  • Secure disposal of physical and electronic records
  • Compliance with DOT and transportation industry security standards
Your Rights
  • Access your personal information we have on file
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Opt-out of marketing communications
  • Request data portability
  • Lodge complaints with supervisory authorities
Third-Party Services

We may use third-party services to enhance our operations, including:

  • Payment processors for secure transaction handling
  • GPS tracking services for shipment monitoring
  • Communication platforms for customer support
  • Analytics services to improve website performance

These services have their own privacy policies, and we encourage you to review them. We only share necessary information and require all partners to maintain strict data protection standards.

Data Retention

We retain your information only as long as necessary for legitimate business purposes:

  • Service records: 7 years for compliance and warranty purposes
  • Financial records: As required by tax and business regulations
  • Marketing data: Until you opt-out or request deletion
  • Website analytics: Aggregated data retained for improvement purposes

When information is no longer needed, we securely delete or anonymize it according to industry best practices and legal requirements.

Privacy Questions?

If you have any questions about this Privacy Policy, our data practices, or your rights, please don't hesitate to contact us. We're committed to addressing your concerns promptly.

privacy@hauling.comContact Us